Ryan Grey Counselling
Last updated: 1 November 2026
1. Introduction
Your privacy is important to me. I am committed to protecting your personal information and handling it securely and confidentially.
This Privacy Policy explains how Ryan Grey Counselling collects, uses, stores and protects personal information when you visit my website or contact me about counselling services.
I comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who Is Responsible for Your Information?
I, Ryan Grey, trading as Ryan Grey Counselling, am the data controller responsible for the personal information collected through this website.
I am registered with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZA744516
You can contact me using the following details:
Email: ryangreycounselling@outlook.com
Telephone: 07780 541207
Postal address:
Ryan Grey Counselling
Room 18, Blackwell Business Centre
1 Blackwell Lane
Darlington
DL3 8QF
3. Information I Collect
When you contact me through my website, by email or by telephone, I may collect personal information including:
- Your name
- Your email address
- Your telephone number, if provided
- Information you choose to include in your enquiry
You may choose to share information about your personal circumstances or mental health when making an enquiry.
I will only use this information for the purpose for which it was provided, including responding to your enquiry and discussing potential counselling arrangements.
My website may also collect limited technical information about visits through WordPress.com statistics, as explained below.
4. How I Use Your Information
I use personal information to:
- Respond to enquiries about counselling.
- Arrange introductory consultations and counselling appointments.
- Communicate with individuals who have contacted me.
- Provide counselling services where an agreement has been established.
- Maintain appropriate records in accordance with my professional and legal obligations.
I do not sell your personal information or use information disclosed in counselling enquiries for unrelated marketing purposes.
5. Lawful Basis for Processing Information
I process personal information in accordance with UK data protection legislation.
Where you contact me about counselling or enter into a counselling agreement, I may process your information where necessary to take steps towards entering into a contract or to fulfil that contract.
Where appropriate, I may also process information on the basis of legitimate interests or legal obligations.
Information relating to physical or mental health is considered special-category personal data and is subject to additional protections under UK GDPR.
Where such information is processed in connection with the provision of counselling, I rely on the relevant legal provisions for health or social care purposes, where applicable.
6. How Long I Keep Your Information
If you contact me about counselling but decide not to proceed, I will delete your personal information within 28 days, unless there is a lawful reason to retain it for longer.
If you become a counselling client, relevant records are retained for seven years following the end of our contact, in accordance with my existing GDPR policy.
Information is securely deleted or destroyed when it is no longer required.
7. How Your Information Is Protected
I take appropriate steps to protect personal information against unauthorised access, loss or misuse.
Electronic information is stored using password-protected and encrypted devices and services.
Physical records are stored securely in accordance with my existing confidentiality and data protection procedures.
I do not disclose confidential counselling information to third parties except where required or permitted by law, or where necessary to address serious safeguarding concerns.
8. Website Hosting and Third-Party Services
My website is hosted by WordPress.com, which is operated by Automattic.
When you use my website or submit an enquiry through its contact form, information may be processed by WordPress.com and associated service providers as part of delivering these services.
I also use email and other secure communication services to respond to enquiries.
Relevant service providers may process information on my behalf, subject to applicable data protection requirements.
9. Website Statistics
My website uses WordPress.com statistics to help me understand how visitors find and use the website.
These statistics may include information such as:
- The number of website visits.
- Pages viewed.
- General referral sources.
- Devices and browsers used.
- Campaign tracking information contained in website links.
I may use UTM tracking links to understand how visitors arrive at my website through advertising or other promotional activities.
UTM tracking does not require visitors to provide their name or contact details.
I do not use information disclosed in counselling enquiries to create advertising audiences.
10. Cookies
My website uses cookies and similar technologies to support its operation and provide website statistics.
Some cookies may be necessary for the website to function correctly. Others may be used for analytics or additional functionality.
Where consent is required for non-essential cookies or similar technologies, these should only be activated in accordance with applicable consent requirements.
You can manage or delete cookies through your browser settings.
Further information about cookies used by WordPress.com is available in Automattic’s Cookie Policy.
11. Your Data Protection Rights
Under UK data protection legislation, you have rights relating to your personal information, which may include:
- The right to access information held about you.
- The right to request correction of inaccurate information.
- The right to request deletion of information in certain circumstances.
- The right to restrict or object to certain types of processing.
- The right to data portability where applicable.
- The right to withdraw consent where processing relies on consent.
These rights are subject to applicable legal requirements and exceptions.
To exercise your rights, please contact me using the details provided above.
12. Complaints
If you have concerns about how I handle your personal information, please contact me in the first instance so that I can address them.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information is available from the ICO.
13. Changes to This Policy
I may update this Privacy Policy occasionally to reflect changes to my website, services or legal requirements.
Any changes will be published on this page, together with the date of the most recent update.
